FAQ

Q: How do I make a booking with Superior Travel?

 

From our Website Home Page, simply click the bar that reads ‘Click here to view our Superior Deals’. Here you will find over 150 live availability offers to browse at your leisure. These deals are constantly updated and new offers loaded daily.  Booking is easy; simply choose one our Superior Deals and call FREE 0800 130 3137.  Our Reservation Team are here and happy to take your calls Monday to Sunday 8am to 10pm.

 

Q: Can I book a holiday if I do not have an e-mail address?

 

Of course!  Superior Travel Documentation is not dispatched via e-mail it is sent via first class post.  Once your holiday is booked a Confirmation Letter and Receipt for deposit or full payment will be sent out next day’s First Class Post.  Your Full Travel Pack including Travel Wallet, Luggage Labels and Tickets are also sent via Post approx. 14 days prior to departure.

 

Q: Can I secure my booking with a deposit?

 

If you are travelling outside of 12 weeks then you will be able to pay a deposit. The deposit amount will depend on the holiday you have booked.  Our reservation staff will advise you of the deposit amount when you call to book.

 

Note: Should a deposit be accepted for a holiday using a scheduled flight or low cost or no frills carrier please be aware that in the event that you cancel your booking you will be held liable for the difference in the cancellation charge imposed by the Travel Provider and the Deposit amount already paid.

 

Q: What payment do you accept?

 

We accept payment by Delta, Switch/Maestro, Master Card, Visa and Amex.

 

Q: Do you charge a booking fee for credit card payments online?

 

As of 13th January 2018, there are no charges for Debit or Credit Cards.

 

Q: Are there any flexible payment options?

 

We offer a deposit and part payment scheme for package holidays if you are booking your package holiday more than 12 weeks ahead of the departure date. You will be required to pay a deposit immediately and you will be given a date to pay the outstanding balance by (12 weeks before departure), allowing you to pay for your holiday with as many payments as you wish. If you are booking your package holiday less than 12 weeks before departure, you must pay the costs in full immediately.

 

Q: When will I have to pay the balance of my booking?

 

The balance is due within 12 weeks of your departure date. The exact balance due date will be confirmed on your Confirmation Letter.  No further reminders will be sent therefore it is important you make a note of this date to ensure payment reaches us in good time.  You may call your Superior Travel Consultant or Customer Relations on 0845 370 5595 to pay your balance. Cheque's are also accepted.  Please make any cheque's payable to Superior Travel, Cocco House, 12A Cowbridge Road, Pontyclun, CF72 9ED.  

 

Q: How do I arrange in-flight meals and extra baggage allowances?

 

At the booking stage, dependent on the holiday, you are given the option to arrange in-flight meals and extra baggage allowances. If you have already booked your holiday and you wish to add these options, simply call your Superior Travel Consultant (their individual business card will be sent to you with your confirmation letter) or our customer services team on 0845 370 5595.

 

Q: When will I receive my tickets?

 

You can expect to receive your Full Travel Pack including Tickets for travel approx. 14 days prior to departure.   Flight details are not guaranteed and you should check on the day before travel with your airline, and/or the airport you are travelling from in case of changes to your flight.

 

Q: What do I do if the details on my travel confirmation or tickets are incorrect?

 

As soon as you receive your confirmation letter you should read it carefully, paying particular attention to the spelling of names, dates of travel and departure airport.  Likewise, once you have received your tickets these should be checked carefully.  It is your responsibility to notify us immediately of any issues on 0845 370 5595 or email us on admin@superior-travel.co.uk.

 

Q: How do I reconfirm my transfers?

 

Approximately 48 hours before your departure call the number on your transfer voucher and they will reconfirm your pick up time for your journey home

 

Q: How do I make a special request for my accommodation?

 

If you have any special requests for your accommodation, please do not hesitate to call your Superior Travel Consultant or Customer Relations on 0845 370 5595.  Alternatively you can email us at admin@superior-travel.co.uk. Please note that special requests are not guaranteed but we will endeavour to do all possible to meet your requirements.

 

Q: What if I want to change an aspect of my holiday?

 

If you need to contact us to amend any booking details, including changing names, please do so as soon as possible calling your Superior Travel Consultant or Customer Relations on 0845 370 5595 or email us on admin@superior-travel.co.uk. It may not be possible to make the change you are requesting but we will endeavour to do all possible to accommodate any changes you may have.  Please note that all changes carry administration fees / charges.

 

Q: How do I cancel my booking?

 

All cancellations must be in writing from the lead passenger and our subject to our cancellation terms and conditions. Please email us at admin@superior-travel.co.uk.

 

Q: Do I need Travel Insurance?

 

All customers should have adequate travel insurance before they travel. It is best to book insurance at the time of booking as this will sometimes cover you if you have to cancel your booking. Please see our ‘Superior Extras’ for some great value insurance policies.

 

Q: What is Advanced Passenger Information (API)?

 

Advance Passenger Information (API) (sometimes called APIS) is information required by specific governments prior to travel.  It is information taken from your passport, and all airlines are required to submit Advanced Passenger Information details in advance of travel to specific countries government Border Control and Security authorities. This allows the authorities to make routine identity checks on passengers before arrival.

 

Your Superior Travel Consultant will ask either ask you for your passport details at the time of booking or will suggest they or one of the admin team call you in a few weeks to collect this information.  

 

Q: How can I find out if it is safe to travel to a particular country?

 

Check the FCO Travel Advice regularly. It is updated continually. The best way to access it is via the www.fco.gov.uk

 

Q: Do I need a Visa for my holiday?

 

It is the passenger’s responsibility to ensure they have all of the relevant paperwork including valid passports and Visas. To find out up to date information look at the FCO website www.fco.gov.uk

 

Q: I have been on holiday and have a query, what do I do?

 

We appreciate any feedback about your holiday experience. Please email us at myholiday@superior-travel.co.uk  or write to us at Superior Travel, Cocco House, 12A Cowbridge Road, Pontyclun, CF72 9ED.  

"ONCE A YEAR, GO 

SOME PLACE 

YOU'VE NEVER BEEN BEFORE."

 

Dalai Lama

SUPERIOR TRAVEL
COCCO HOUSE
12A COWBRIDGE ROAD
PONTYCLUN
SOUTH WALES
CF72 9ED

Call Us FREE

0800 130 3137

SUPERIOR TRAVEL
COCCO HOUSE
12A COWBRIDGE ROAD
PONTYCLUN
SOUTH WALES
CF72 9ED

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